Write to us about a height, a planter, an order or a return, or anything on a product page that is not clear. A person answers.
Hours
Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. We are closed on weekends and public holidays, and messages that arrive outside those hours are answered on the next business day.
Order cut-off
5:00 PM Eastern Time is the daily cut-off. Orders placed after it are processed the next business day, and so are changes and cancellations sent after it.
Registered office (UK)
HT WOODSION LTD
24-26 Arcadia Avenue, Fin009
London N3 2JU
United Kingdom
Phone: +44 7480 275681 (UK)
Email is the way to reach support. Orders ship from a US warehouse. Returns do not go to the registered office address above; we send you the return address with your return instructions.
Before you write
- Heights and choosing a planter are covered in the Planter & Height Guide.
- Dusting, light, setting up and potting are in the Faux Plant Care Guide.
- Delivery and return terms are on Shipping & Returns.
- Common questions are answered on the FAQ.
If you use the form below, we reply to the address you enter. Include your order number if you have one.