Terms of service
Last updated: November 11, 2026
These Terms of Service govern your use of the Olmecz online store and any order you place on it. By using the store or placing an order you accept these terms. Please read them together with our Privacy Policy, Shipping Policy and Refund Policy, which form part of them.
Olmecz is a brand operated by HT WOODSION LTD. In these terms, "we", "us" and "our" mean HT WOODSION LTD trading as Olmecz, and "you" means the person using the store or placing an order.
Who may use the store
You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering you confirm that the payment method you use is yours to use and that the information you give us is accurate.
Where we sell
We sell to customers with a delivery address in the contiguous United States. We do not ship to Alaska, Hawaii, PO boxes or APO/FPO addresses, to international addresses or to freight forwarders. Prices on this store are in US dollars.
Product information and photos
Every tree and plant we sell is faux, not a living plant. We describe each product as accurately as we can from the information we have.
Each tree or plant ships in the pot shown in the first photo on its product page. Planters and baskets in room photos are styling only.
Heights are approximate overall heights. For the exact dimensions, see the size diagram in the product photos.
Screens show color differently, so the color of leaves, trunks and pots on your screen may not match the product exactly.
Most trees arrive in numbered sections with instructions; shape the branches after unboxing. Use each tree or plant where its product page says it can be used.
Availability and pricing
All products are subject to availability, and we may change or withdraw a product at any time. Prices are shown on the product page and at checkout. Shipping and any tax that applies are added and shown at checkout before you pay.
Despite our checks, a product may occasionally be listed at the wrong price or with a wrong description. Where that happens we may cancel the order, even after it is confirmed, and refund you in full. We will contact you before we do.
Orders and payment
Your order is an offer to buy. A contract is formed when we send you a shipping confirmation, not when you receive the order confirmation. We may refuse or cancel an order, for example if a product is out of stock, if payment is declined, if we suspect fraud, or if the order looks like it is for resale. If we cancel an order, we refund the full amount you paid, shipping included.
Payment is taken through our payment providers, and the methods available to you are shown at checkout.
Canceling an order
You can cancel an order within 48 hours of placing it by emailing info@olmecz.com with your order number. The full terms are in our Refund Policy.
Shipping, returns and refunds
Delivery terms are in our Shipping Policy. Return and refund terms, including the 30-day return window, are in our Refund Policy. Both are part of these terms, and our Shipping & Returns page summarizes them.
Discounts and promotions
Where we offer a discount code or a promotion, the terms shown with that offer apply. Unless the offer says otherwise, it is valid only for the period and the products stated, cannot be exchanged for cash and cannot be combined with another offer.
Your account
If you create an account, you are responsible for keeping your login details private and for activity under your account. Tell us at info@olmecz.com if you think someone else has used it.
Acceptable use
You agree not to use the store to break the law, to interfere with its operation or security, to scrape or copy it systematically, or to send us content that is unlawful, abusive or infringes someone else's rights.
Intellectual property
The Olmecz name, the store design, text, photographs and graphics are owned by us or used under license, and may not be copied, republished or used commercially without our written permission.
Content you send us
If you send us a photograph, a comment or any other content, you keep ownership of it. You allow us, free of charge, to use it to answer you and to run the store, and you confirm that it is yours to send and does not infringe anyone else's rights.
Third-party links
The store may link to sites we do not control. We are not responsible for their content or their privacy practices.
Disclaimers
Except as stated in these terms and in our Refund Policy, the store and its content are provided as they are. We do not promise that the store will be uninterrupted, error free or free of harmful components. Nothing in these terms excludes a warranty or a right that cannot be excluded under applicable law.
Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of the store or from an order, and our total liability for an order does not exceed the amount you paid for that order. Some states do not allow these limits; where they are not allowed, they do not apply to you.
Indemnity
To the extent the law allows, you agree to indemnify us against claims arising from your breach of these terms or your misuse of the store.
Governing law and disputes
These terms are subject to the consumer protection laws that apply to you where you live in the United States, and nothing in them removes a protection or a right of action that those laws give you.
If something goes wrong with an order or with the store, please email info@olmecz.com first, with your order number if you have one, so we can try to resolve it with you.
Changes to these terms
We may update these terms and will change the "Last updated" date above when we do. The version published on this page when you place an order is the version that applies to that order.
Severability
If any part of these terms is found to be unenforceable, the rest of the terms continues to apply.
Contact
Email: info@olmecz.com
Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Registered office (UK)
HT WOODSION LTD
24-26 Arcadia Avenue, Fin009
London N3 2JU
United Kingdom
Phone: +44 7480 275681 (UK)