Shipping policy
This policy covers how Olmecz orders are prepared, shipped and delivered. It is written for customers in the contiguous United States and prices on this store are in US dollars. Return terms are in our Refund Policy, and both are summarized on our Shipping & Returns page.
Processing time
Orders are prepared on business days, Monday to Friday, excluding public holidays. Orders ship from a US warehouse within 1 to 3 business days of the order being placed.
The daily cut-off is 5:00 PM Eastern Time. Orders placed after the cut-off, or on a weekend or a public holiday, start processing on the next business day.
You receive an order confirmation email when you place the order and a second email when it ships.
Delivery estimates and cost
| What you order | Destination | Estimated delivery after it ships | Cost |
|---|---|---|---|
| Every tree and plant, at any height | Contiguous United States | 5 to 7 business days | $6.99 flat rate per order |
Standard shipping is the only method we offer. The $6.99 is charged once per order, whatever the order contains and however many parcels it takes, and there is no order value at which it stops applying.
Delivery estimates begin the day an order is shipped, not the day it is placed, and they are estimates rather than guarantees. Carriers run slower around public holidays and in severe weather.
Where we ship
We ship to addresses in the contiguous United States only. We do not ship to Alaska, Hawaii, PO boxes or APO/FPO addresses, to international addresses or to freight forwarders. Because every order stays inside the United States, no customs duties or import taxes apply to an order from this store.
Sales tax
Any sales tax that applies to your order is calculated and shown at checkout before you pay.
What arrives
Each tree or plant ships in the pot shown in the first photo on its product page. Planters and baskets in room photos are styling only. Most trees arrive in numbered sections with instructions; shape the branches after unboxing.
Order tracking
A tracking link is emailed to you when your order ships. If the email has not arrived, check your spam folder, then email info@olmecz.com with your order number.
Incorrect or incomplete addresses
Please check your address before you pay. We ship to the address entered at checkout. If an order is returned to us because the address was wrong or incomplete, we contact you at the email address on the order to agree what happens next.
Address changes and cancellations
You can cancel an order within 48 hours of placing it. Email info@olmecz.com with your order number as soon as possible. We can also change a delivery address while the order has not been shipped. Requests received after 5:00 PM Eastern Time are handled on the next business day.
Delayed, lost or damaged in transit
If your tracking has not moved or the parcel has not arrived, email info@olmecz.com with your order number. We open a case with the carrier and follow it until it is resolved.
If a tree or plant arrives damaged or faulty, email info@olmecz.com with your order number and tell us what is wrong. The return is free and we exchange the item or refund it, as described in our Refund Policy.
Split shipments
An order may occasionally arrive in more than one parcel. You are charged the one flat shipping fee on the order either way.
Contact
Email: info@olmecz.com
Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Registered office (UK)
HT WOODSION LTD
24-26 Arcadia Avenue, Fin009
London N3 2JU
United Kingdom
Phone: +44 7480 275681 (UK)