Short answers about height, pots and planters, care, shipping and returns. Anything else: info@olmecz.com.
Will it look fake up close?
They are faux trees, and we say so. What we can tell you is what the leaves are made of, where the product page knows it: matte fabric leaves with fine veining on Sorrento, Positano, Ravello and Elba, realistic fabric olive leaves on Capri, rubber-silk fabric leaves on Lucca, PE on Amalfi, and 504 PEVA and polyester leaves on Sora.
How do I choose the right height for my room?
Measure from the floor to the ceiling where the tree will stand, then add anything of your own that goes underneath it, such as a riser or a plant stand. Leave clear space above the top leaves. The Planter & Height Guide lists the height of every tree we sell.
How tall is it, exactly?
Each product page gives an approximate overall height. For the exact dimensions, see the size diagram in the product photos.
What pot does it ship in?
Ships in the pot shown in the first photo. Planters and baskets in room photos are styling only. Freya ships with its stand.
What size planter do I need?
If you want to set the pot inside a planter or basket of your own, choose one whose opening is wider than the pot your tree ships in. If the size diagram in the product photos does not show the measurement you need, email info@olmecz.com before you order.
How do I keep it steady inside my planter?
Set the pot on a riser inside your planter and fill the gaps with paper or foam. For extra stability, fill the gaps with dry sand or pebbles instead, then top with moss or pebbles to hide the pot. Amalfi has an anti-tip design and Ravello a weighted base.
Do I have to assemble it?
Setup varies by tree. Most trees arrive in numbered sections with instructions; shape the branches after unboxing. For example, Ravello is modular, with numbered branches for a balanced shape, and Elba comes in detachable sections. Sorrento and Freya are ready to display the moment you unbox them. The Faux Plant Care Guide has the rest.
How do I clean it?
Dust gently with a soft cloth or a hair dryer on the cool setting. Lucca's leaves can also be wiped gently with a damp cloth. More in the Faux Plant Care Guide.
Can I put it outside?
Only where the product page says so. Verona, Amalfi, Ravello, Positano and Bodhi are listed for indoor use or outdoors in a covered, shaded spot. Every other tree and plant is listed for indoor use.
Will it fade?
Every product page gives the same advice: keep it out of strong direct sunlight to help the leaves hold their color. A dim corner suits these trees well.
How much is shipping and how long does it take?
Shipping is a flat $6.99 per order, for every tree and plant whatever its height. Orders are processed in 1 to 3 business days and arrive 5 to 7 business days after they ship. We ship from a US warehouse to the contiguous United States only, so not to Alaska, Hawaii, PO boxes or APO/FPO addresses. Full terms are on Shipping & Returns.
Can I return it?
Yes. Returns within 30 days of delivery are free. The tree or plant must come back intact, undamaged and with all of its parts, and you repack the box yourself. If it arrived faulty or damaged, the return is free too and we exchange it or refund it. Email info@olmecz.com to start a return.
Can I cancel my order?
Yes, within 48 hours of placing it. Email info@olmecz.com with your order number. Requests that arrive after 5:00 PM Eastern Time are handled on the next business day.