Contact information

Olmecz sells faux trees and plants to customers in the contiguous United States. It is a brand operated by HT WOODSION LTD.

How to reach us

Email: info@olmecz.com

Hours

Monday to Friday, 9:00 AM to 5:00 PM Eastern Time. We are closed on weekends and public holidays, and messages that arrive outside those hours are answered on the next business day. 5:00 PM Eastern Time is also the daily order cut-off.

Registered office (UK)

HT WOODSION LTD
24-26 Arcadia Avenue, Fin009
London N3 2JU
United Kingdom
Phone: +44 7480 275681 (UK)

Orders ship from a US warehouse. Returns do not go to the address above; we send the return address with your return instructions.

What to write to us about

• A height or a planter, before you order.
• The status of an order you have placed.
• Canceling an order within 48 hours of placing it.
• Starting a return or reporting a damaged, faulty or incorrect item.
• Anything on a product page that is not clear.

Delivery terms are in our Shipping Policy and return terms are in our Refund Policy. You can also use the form on our Contact page.